At Pine Crystal, we value our customers and are always here to assist you. Whether you have a question about your order, need help choosing a product, or want to learn more about our brand, our support team is ready to help.
📧 Email: support@pinecrystal.com
Our support specialists are available Monday to Friday, 9 AM – 6 PM (GMT-7).
We aim to respond to all inquiries within 24–48 business hours.
🏢 Registered Office (US Operations):
Pine Crystal
Gould St, Ste N
Sheridan, Wyoming, Wy 82801
United States
🏢 Registered Office (UK Operations):
Pine Crystal
124 City Road,
London, ENG, EC1V 2NX,
United Kingdom
📍 Business Operations:
While our fulfillment and customer services are based in the United States, our administrative and operational offices are located in London, United Kingdom.
This allows us to efficiently serve both our U.S. and international customers with global logistics and local support.
Before sending any returns, please contact our support team at support@pinecrystal.com for return authorization and shipping instructions.
Unapproved returns cannot be processed.
For collaborations, partnerships, or media requests, please reach out via email with the subject line “Media Inquiry” or “Partnership Request.”
Follow us on our social channels to stay updated on new product launches, seasonal collections, and brand updates.